Terms of Use

Helios Re

1. Website publisher

Helios Re – Insurance and reinsurance brokerage company.
Head office: 3, rue Georges Sand – 67000 Strasbourg – France.
Tel: +33 (0)6 63 17 88 23.

Simplified joint stock company (société par actions simplifiée) – Capital: €1,000.00 – SIREN 934 044 322 – APE 6622Z.

ORIAS No: 250001349 (www.orias.fr) – Under the supervision of the ACPR – 4 place de Budapest – CS 92459 – 75436 Paris Cedex 09 – France.

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2. Publication director

Marketing & Communication team, Helios Re.

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3. Website hosting

The provider responsible for hosting the site is Hostinger, with its registered office located at:
61 Lordou Vironos Street, 6023 Larnaca, Cyprus.

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4. Copyright & intellectual property

All elements of any nature (still images, animated images, databases, trademarks, illustrations, logos, designs, layouts, downloadable documents) on this website are protected as intellectual property under French and international copyright laws.

These elements remain the exclusive property of Helios Re, unless otherwise stated. Therefore, unless prior written permission is obtained, any reproduction, representation, adaptation or modification (partial or complete) of any element of the site, by any means, is prohibited under penalty of legal action.

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5. Complaint handling

In the event of a problem or dissatisfaction, we invite you to contact your usual contact person who will be happy to help you find a solution. You can also send your complaint:

By mail: Helios Re – Claims department – 3, rue Georges Sand – 67000 Strasbourg – France.
By email: reclamations@helios-re.com.

In all cases, we commit to:

• acknowledge receipt of your complaint within a maximum of 10 business days from its submission;
• provide you with a response (positive or negative) within 2 months from the submission of your complaint or, if not possible, keep you informed of the progress of the handling process.

If you are not satisfied with the response provided by Helios Re, you can forward your complaint to: The insurance mediation – TSA 50110 – 75441 Paris Cedex 09; www.mediation-assurance.org (under the "contact the mediator" section).